Abstract:

This article addresses the issue of the impact of implementing a standardized quality management system on the functioning of organizations in the textile industry. An empirical research was carried out by the authors in 2017 on a group of small and medium enterprises operating in the textile industry in Poland and Slovakia. The main objective of the study was to determine the impact of standardized quality management systems on the functioning of small and medium-sized textile organizations. The research process and analysis of the results obtained allowed us to comment on the research questions and state that the following: the main prerequisites for textile organisations to implement quality management systems include internal factors that contribute to the improvement of customer management and customer management processes. Standardised quality management systems have a relatively significant impact on the improvement of key processes in enterprises.