Abstract:

This paper emphasizes the importance of proper management of employees’ characteristics through their obtained education i.e. their educational attainment, on the development and application of knowledge management, and therefore on the productivity and competitiveness of the business. The study focuses on whether and to what extent human resources through socio-demographic characteristics have a decisive role in the successful implementation of the knowledge management program in textile enterprises in Serbia, as well as which segments i.e. dimensions, can be affected. Research goals are directed towards determining the impact of the educational attainment of respondents (independent variable) on the dimensions of knowledge management (dependent variable). The sample of respondents consisted of N = 336 employees from 83 textile companies in Serbia. Significant results were seen in the dimensions of the organisational culture (0.050), the process of knowledge acquisition (0.013) and competitive advantage (0.021). Adequate selection of human resources can influence the above-mentioned organisational units in the enterprise. Investment in both the intellectual capital of human resources and in all technological processes and resources at all levels would allow knowledge management to be fully implemented in enterprises and to improve the textile industry in Serbia.